The Welcome promotion is good for 15% off of your first order when you sign up for our email list. To request a repair, please email contact@lulufrost.com with ALL details listed below to receive a repair authorization:Proof of purchase (ex. Other than the options below, we do not alter our Lulu Frost designs. Expedited orders placed after 12pm EST will ship the following business day.Shipping times vary by location and service. Allow 2 business days from order date for your order to be processed, packed and shipped. Returns and exchanges are not accepted on any special orders, custom styles or SALE items. Items that were a free gift with purchase are not eligible for return or exchange.Items returned without prior authorization will be returned at the customer’s expense.To return an item, please email contact@lulufrost.com  with the word “Return” and the order number in the subject line. Please note that in some countries, when a package is forfeited at customs due to non-payment of taxes, tariffs and duties, it will be seized and not returned. Free on orders of $200+.Canada & Mexico: $25 on orders under $350. We are unable to repair discolored or tarnished items.Store your pieces in their Lulu Frost pouches to help protect them.For occasional cleaning, gently wipe the metal surface with a soft, dry cloth or its Lulu Frost pouch. Lulu Exchange has over the years emerged as a preferred exchange house providing fast and reliable money transfer worldwide and foreign exchange services to a cross-section of society, powered by a huge network, reputed partners and high standards of customer care. A full replacement of your goods will be provided in the unlikely event of a defect. Please note that you may then be asked to email through photos of the fault in order for the team to advise the best course of action. Including clear photos and multiple angles will help expedite the process. order confirmation email or receipt)Image(s) of the item(s) that you'd like to have altered.Brief description of the requested alteration. Free on orders of $350+.Rest of the World, including Canada and Mexico: We currently do not offer expedited international shipping.Rest of the World, including Canada and Mexico: We currently do not offer expedited international shipping.International addresses must be submitted in English charactersAll international orders are subject to the final destination country’s taxes, tariffs and duties. If you are using a screen reader and having issues with our website, please call customer care at 1-212-965-0075 for assistance.We will return all customer service inquiries no later than the end of the following business day.
LuLu Hypermarket, Al Qusais Address: Al Qusais , Dubai, United Arab Emirates Telephone +97142988880: Fax +97142988808: Email Address [email protected] Opening hours: Saturday-Friday (08:00 am to 01:00 am) How to reach: Get directions USA: $12 on orders under $200.
You can then forward on to your gift recipient at the desired time. 15 Jul - 8 Aug We do not recommend liquid cleaners as they may be too abrasive for pearls and certain stones.Vintage, antique, and fine vintage items should always be handled with extra care due to their age.

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